Refund policy

This policy sets out when and how you can cancel or obtain a refund for services purchased from FPM Group LLC. It applies to all consulting, retention marketing, training and community services. We sell professional services only — no physical goods are shipped, so no shipping or returns policy applies.

Consulting and retention engagements

Before work begins

Cancel in writing within 7 calendar days of payment and before the kickoff session or any deliverable has started, and you receive a full refund.

After work begins

Once the kickoff session has taken place or work on a deliverable has started, fees are refundable on a pro-rata basis: we retain the value of work completed and documented up to the cancellation date, and refund the remainder. We provide a written breakdown of completed work with every pro-rata refund.

Retainers

Monthly retainers may be cancelled with 30 days’ written notice. The current billing period is not refunded — service continues to the end of that period. No further invoices are issued after the notice period ends.

Workshops and corporate training

• More than 14 days before the date: full refund, or free rescheduling.
• 7–14 days before: 50% refund, or free rescheduling once.
• Less than 7 days before: non-refundable, as the date is reserved and preparation is complete. One reschedule may be offered at our discretion.
• If we cancel or reschedule for any reason, you receive a full refund or a new date, at your choice.

Ecom Society membership

New members may cancel within 14 days of the first payment for a full refund. After that, membership may be cancelled at any time and takes effect at the end of the current billing period; the current period is not refunded. Access continues until that period ends.

Digital products and recorded materials

Where a product consists of downloadable or immediately accessible material, refunds are available within 14 days of purchase provided no more than 25% of the material has been accessed. Beyond that threshold the purchase is final.

What is not refundable

• Third-party costs already committed on your behalf — ad spend, software licences, venue or travel bookings.
• Completed and delivered work that met the agreed scope.
• Sessions missed without at least 24 hours’ notice.
• Requests based solely on business results, since outcomes depend on factors outside our control. See our terms of service.

How to request a refund

Email santiago@fpm.group with the subject line “Refund request”, including the name on the invoice, the invoice or receipt number, the date of purchase and the reason for the request.

• We acknowledge every request within 2 business days.
• We reach a decision within 5 business days of acknowledgement.
• Approved refunds are issued to the original payment method within 10 business days. Your bank may take a further 5–10 days to post the credit.

Disputes

If you disagree with a decision, reply to our email and we will review it with a second team member and respond within 10 business days. We would rather resolve matters directly than through a chargeback — please contact us first so we have the opportunity to make it right.

Contact

FPM Group LLC, Wyoming, United States.
santiago@fpm.group